Privacy Policy

We are at all times concerned about protecting your personal information and processing it in a responsible and professional manner. All personal information saved at the site will be handled with the utmost care. The information that we store will not be sold to any third parties or used for any purposes other than ensuring the best service possible.

Personal Information and Data Processing

When visiting, we automatically collect information about you and your navigation on the site. These include your type of browser, search words, IP address, network location, and information about your device. The purpose of collecting this information is to optimize and improve your experience on our site. Furthermore, it is to generate useful and fair statistics that can help take care of our mission in giving you the best possible shopping experience. When purchasing an item on our webshop, we collect the information that you enter, i.e., your name, e-mail, telephone number, payment method, item(s) you purchase and from which IP address your order has been placed.The purpose is to deliver your purchased items and to administrate your rights to return or submit your complaint about your purchase. Furthermore, it is to contact you regarding relevant information about the item(s) you have purchased. All customers paying by card are subject to validation checks. Another Universe reserves the right to delay any order if fraud is suspected.

Right to Access, Erasure, and Rectification

You have the right to request information about your personal data that has been stored at all times. You have the right to request rectification of your personal data if the information is incorrect. You have the right to get any personal data processed by Another Universe erased at any time before the occurrence of our general erasure, unless a) you have an open order that has not yet been shipped or partially shipped, b) you have an ongoing matter with our customer support, c) you have an unsettled installment with Another Universe or d) you are suspected or have misused our services in the past.

Right to Restriction and Objection

In some cases, you have the right to request Another Universe to restrict the process of your personal data so that it will only be processed with your consent. In some cases, you have the right to object to the processing of your personal data that is based on Another Universe’s legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to Transmit Information

In some cases, you have the right to get a copy of your data transferred to you or another party in a standard, machine-readable format. This only includes the personal data you have submitted to us.

Right to Withdraw Consent and Complaint

You have the right to withdraw your consent to the processing of your personal data at any time. If you consider Another Universe to process your personal data in an incorrect way, please do not hesitate to contact us at

Signing Up to Our Newsletter

When signing up to our newsletter, you automatically give Another Universe your consent to collect and process your personal data with the purpose of sending you our newsletter. It is within your right to withdraw your consent to the processing of your personal data at any given moment by contacting us at We will inform you that withdrawing consent regarding our newsletter is separated from other data stored by us to ensure utmost customer service. All of the above is based on Indonesia’s privacy law, the enactment of Law No. 27 of 2022 concerning Personal Data Protection (“PDP Law”) since 17 October 2022.


Only employees with a need for accessing your personal information to perform their work will be able to access the information. To prevent personal information from being illegally destroyed, lost, amended, or exploited by malicious party, we have completed the required technical and organisational safety measures.

Use of Cookies

Cookies are in most cases necessary in order to deliver a given service on the website and make it work optimally. Another Universe may use cookies in order to improve your experience and optimize the quality of our site. We will use them to identify how our site is being used and thus improve your visit. The cookie identifies your computer when you enter our site and allows the site to remember your settings and navigations. Cookies are also used for statistical purposes in order to ensure a continuously pleasant shopping experience. We do not use cookies to save or collect personal information, yet only to collect data about your behaviour on our site.


To make use of any of the rights above, or if you have any questions, remarks or concerns regarding our privacy policy, please contact us via e-mail: