Shipping and Return
Orders are processed from Monday to Friday at the following times: 9 am – 5 pm GMT+7. Orders made during the weekend will be processed in the following Monday. We do not ship on weekends or during Indonesian public holidays. Orders made during a public holiday will be processed in the following working day. Customers are responsible for tracking their shipments and contacting local shipper office in case of delay, delivery or custom requests.
Shipping Area
We use third-party logistic company to ship to America, Europe, and Non-European countries.
Shipping Time
Please note that the following delivery timing informations are provisional. We are not accountable for delays caused by meterological conditions, holidays or customs. Shipping time refers to business days only and it is being proceeded upon the notification “Your Order Has Been Shipped” sent via e-mail. Please note that these times are tentative and may be delayed or changed; and this cannot be attributed as a disservice.
Order Edit or Cancelation
To edit or cancel your order, please contact us through designated section of this site, within 2 hours from the placement of your order. Note that no edit or cancellation requests can be approved if your order is already shipped, even if it is sent within the 2 hours window.
Delivery
In the event that delivery is accepted with an unauthorized signature or if the package shows signs of any tampering, the customer is requested to immediately notify the local courier’s office and to contact us by writing a customer form message through the designated section in this site.
Tax, Custom, and Duties
All shipments sent outside of Indonesia are not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. At the time of delivery, you will receive an information email with the tracking number. Shipments to USA are free of duties and taxes for products which is priced under 800$. If the package cannot be delivered, the carrier will hold it for the foreseeable days and will contact you to arrange a new delivery. If a new delivery is not arranged within three days, the package will be returned to us at client expenses. If customer refuses the parcel upon delivery, the shipment will be sent back to us.
Return and Exchange
Our brand is continuously committed to improve the sustainability of our work. For this reason, customers should keep in mind that we offer a continuous purchase assistance service through chat, images, videos, and technical materials via Instagram and mails to help customers choose the right product and size. To ensure an environmentally responsible purchase, it is not proceeded with excessive use of returns, helping to reduce the impact of transportation emissions in the environment. Do not hesitate to contact us before purchasing to ask for personalized assistance or futher informations. We accept returns or exchanges of all new, unused products purchased within 7 days from the delivery date, with original packaging and intact condition. Please note that we reserve the right not to accept the return and not to make a refund, in the event of minor or major damages, or misconduct, that include product copyright infringement.
Return Guideline
To be eligible for a return, your item must be in the same condition that you receive it, unworn with tags, and in its original packaging. We accept returns from the EU, UK, USA, CAN, UAE, KOR, JP, AUS, NZ, SG, HK, and we evaluate on a case-by-case basis for orders from other destinations. The items without the protective original case won’t be accepted. To be eligible for a return, you must contact us via customer message contact form on the website or at another.unv@gmail.com with your request, order confirmation number, and photos of the piece so that we can process it officially and send you the return confirmation. We do not accept returns or exchanges without prior notice. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Customer cannot manage with his own courier to arrange the return.
Return Costs and Refund
The customer is responsible for shipping costs, duties, and any related taxes associated with any such returns. We are not responsible for the potential customs services or import taxes applied to a return or exchange. Returns have mandatory service costs related to product verification of €10 each. This cost and any customs charges for the return will be deducted from the refund and the similar approach are also applied to taxes and related costs for shipping services. All prior shipping charges are non-refundable and this is also applied to duties and other shipping services. Shipping costs for any replacements will be charged to the customer. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some days for your bank or credit card company to process and post the refund too. We reserve the right not to proceed with the refund or full refund of the purchased good at any time.